Frequently Asked Questions & Policies

How can I contact you about a custom order and what information do I need to provide?

Please send us a message through the website's contact page or email SweetLakeBakery@gmail.com. Please supply inspiration photos, cake sizing or guest count, budget, and any other important details.

Do you have a storefront?

We do not. We are a cottage food business licensed by the Orange County Environmental Health agency. Therefore, we operate by appointment only.

How far in advance do I need to place my order?

  • 48 hours for signature cakes (baker's choice design)

  • 3 weeks for custom cakes

  • 3 months for wedding cakes

  • 3 weeks decorated sugar cookies

How long is your quote good for?

All of our quotes are valid for 30 days from the quote.

Is a retainer required?

A 50% retainer is required to reserve your date. The retainer is used to purchase ingredients and any tools/supplies needed and is NOT REFUNDABLE two weeks before your pickup or event date. The remaining 50% balance is due two weeks before pickup/event date. Full payment will also be accepted any time before the payment due dates.

How can I pay you?

Venmo, Zelle. Instructions will be provided on your quote and contract.

Do you offer wedding cake tastings?

Throughout the year, we will offer several cake tasting boxes. Make sure to check our social media for their releases.

What are your cake sizes?

All cakes are round. Sizing starts from 4" - 6" - 8" - 10" - 12". We also offer faux tiers to give your cake a taller look as well as cake slice boxes if you require additional servings. Our cakes come in regular and tall stack. Regular comes with 3 layers of cake while tall cakes yield twice the amount of servings with 4 layers of cake.

Do you offer fondant covered cakes?

We are a buttercream bakery and only use fondant and gum paste to sculpt and decorate.

Do you deliver?

Any cake, three-tiers and above, may be delivered for a flat delivery fee of $60 for delivery with setup. This is recommended. Pickup applies to all other orders.

How do you handle damaged cakes?

In the event that a cake becomes damaged during our transport and is irreparable, we will refund you the full cost. However, if a cake is damaged after pickup or after satisfactory delivery, we can only try our best to assist. If available, we will fix it to the best of our abilities. For all cakes, we recommend transporting inside a flat bin/box with a non-slip mat. Take caution and drive slowly over rough roads and speed bumps. Do not make sudden accelerations or stops.

How should I transport my cake?

Cakes should be kept cold; therefore, keep your air conditioning on. Transport inside a FLAT bin/box with a non-slip mat underneath the box. Use a sunshade or place the cake in a shaded section of your car. Take caution and drive slowly over rough roads and speed bumps. Do not make sudden accelerations, abrupt stops, and avoid sharp turns.

Do you also provide the cake toppers or florals?

We offer complimentary, basic, cardstock cake toppers. All other cake toppers and florals are usually provided by the customer or customer's florist. However, for an additional fee, we can design and provide it if possible.

How do you handle Covid-19 order cancellations/postponements?

We understand that Covid-19 has affected many people and their ability to host large celebrations. We will work with our clients to the best of our abilities to reschedule or refund (if still within the two weeks proceeding the event). Due to the nature of our business, a secured booking does not allow us to book any other clients for that day. Therefore, any cancellations within two weeks of the event will forfeit your retainer. However, that retainer may be used towards a future order. We hope that all of our clients understand that as a small business, we incur losses stemming from cancellations, so we encourage you to reschedule and not cancel.

I need to cancel. I need to reschedule.

Cancellations two weeks (or less than) before your event will forfeit your retainer. If our schedule permits, we can work on rescheduling.

Why Sweet Lake Bakery?

There are many skilled and delicious bakeries you can choose from, but each bakery has their own style and expertise, either it be artistic or creative cakes. At Sweet Lake, we like to exercise our artistic freedom. We would like our clients to trust and respect our work as much as we respect our client's vision. Therefore, we try our best to accommodate our clients while preserving the integrity of our brand. Price is also a varying factor across different bakeries. Our prices are competitive and comparable to mid-range bakeries. We try to work with your budget and offer alternatives to help keep you within your budget. Let's talk to see if we are a good fit!

EXTRA CHARGES

  • Excess packaging (ex. individual cupcake boxes) will incur additional charges. Anything above two boxes per dozen cupcakes is considered excess. Please be mindful of the environment and reduce our carbon footprint.

  • Decorated sugar cookies, packaged as gift sets, will incur additional charges.